F.A.Q.

As a registered customer, you don't have to enter all your details every time. If you aren't ready to buy the selected items immediately or want to think it over, you can mark them as favorites. This way, you can access the "Favorites" menu after logging in and add the marked items to your cart instantly without searching for them again.

As a registered user, you can find the "Favorites" menu under your "Profile" data after logging in.

Orders placed before 11:00 AM on business days are handed over to your chosen courier service on the same day, or the next day at the latest. Orders placed over the weekend can be dispatched on the following Monday at the earliest. For GLS orders, your products will be delivered within 1-2 days after handover. For Foxpost orders, please allow 2-4 days after dispatch. In the case of MPL orders, processing and shipping are done manually, so processing and delivery time can take 7-10 days! Due to this, we cannot provide free shipping for this method, even for orders over 20,000 HUF!

Unfortunately, for health and hygiene reasons, we are unable to buy back used cosmetic products. A great platform for reselling products is the "CGM cserebere csoport" on Facebook.

Duplicate orders are filtered out in our system. If you accidentally placed your order twice or chose a different payment method and placed it again, we will cancel the unwanted order upon request. Please send us an email with the order number you wish to cancel. If you don't write to us, we will write to you :) We do not ship the same order twice.

If a product status is "Out of stock", you cannot add the product to your cart, and therefore it cannot be ordered.

If you wish to cancel your order, please send an email to rendeles@curlmission.hu as soon as possible. It is very important to indicate this before you receive the "Under shipping" status email. Once you receive that email, your order is already on its way and we can no longer turn it back.

Yes. Cosmetic products have a shelf life, indicated on the packaging by an open jar symbol. The number on it indicates the period of use after opening (number of months). The warranty for hair dryers is two years from the date of receipt (for products purchased after May 8, 2024). If any problems arise with the product, please notify us by sending an email to rendeles@curlmission.hu, and we will inform you of the next steps.

If you haven't received the "Shipped" status notification email yet, write to us or call us (rendeles@curlmission.hu, +36205972855) and we will modify your shipping address. If your package has already been dispatched, please contact the shipping company (Foxpost, GLS, MPL, Packeta) directly, referring to the tracking number in your confirmation email, and request delivery to the modified address.

We can only accept returns of unopened, unused products within 14 days of receipt. The shipping cost of the returned product is always the responsibility of the buyer, and the return can be made via GLS or Foxpost. For the necessary information, please send us an email at rendeles@curlmission.hu.

"In Stock" – this means the product is available and can be shipped immediately. "Out of Stock" – this means the product is not in stock, and we do not have an exact date for when it will be available.

If you didn't receive a confirmation email after ordering, it's possible you entered an incorrect email address. In this case, if you don't return to the site to check your data, our colleague will contact you at the provided phone number for data verification, as we cannot hand over your package to the courier without a correct email address. Some email providers (e.g., freemail, citromail) automatically treat messages from webshops as spam. Please check your spam folder before contacting us. If your mailbox is 100% full, the email will also not arrive. Please check this as well.

Yes, orders placed for products with "Available to order" status are considered pre-orders.

No, unfortunately, as an online store, we cannot provide personal pickup.

Yes, please indicate this in the "Comment" section when placing your order.

You will receive an email notification for every status change. Once your package is handed over to Foxpost, GLS, or MPL, you will receive further notifications from them regarding delivery or pickup.

Automatic order confirmation: You are notified that your order has reached us. At this time, the products you purchased are reserved for you by the system.

Processing: Preparation of your package has begun. We pack the products and prepare them for shipping. At this stage, the invoice is automatically issued and sent to you in a separate email. The invoice is in electronic format; you do not need to print it. If it gets lost, don't worry, let us know and we will resend it :)

Shipped: Your package has been handed over to your chosen courier service.

Successful payment: In case of Barion payment, if the payment is successful, you will receive a confirmation email about the successful transaction.

Unsuccessful payment: You receive this notification if you tried to pay via Barion but it failed. We describe what to do in such cases. If you get stuck, contact us, we'll help.

Cancellation due to unsuccessful payment: If you chose Barion or bank transfer in advance but payment did not occur within 3 days, our system automatically cancels the order after 3 days. Of course, you can re-order the desired products. Please contact us as soon as possible if any problems arise, and we will do our best to help.

Other emails you may receive from us:

The following products are available again: You receive this if you requested a notification for when a product is back in stock. We would like to point out that if someone cancels an order and a product becomes available again (usually 1 piece), you will also receive this notification. However, if someone else buys it in the meantime, you might see the "out of stock" status again. If you encounter this, it's likely the restocked item has been sold. Don't worry, though, as in this case, the next shipment is already on its way and will be available again within a few days.

Select the "bank transfer in advance" option at payment. After order confirmation, you will receive a proforma invoice, based on which you can settle the order amount. Please include the proforma invoice serial number (and only that) in the comment/reference field. After the amount arrives, our system automatically issues and sends the invoice to you. After this, we assemble your package and hand it over to the courier. Please note that if the transfer does not arrive within 3 days, your order will be automatically cancelled.

Cash payment is possible in two ways: for Cash on Delivery (COD) orders at the courier, or by depositing directly into our account at a bank branch. For the first, choose "Cash on Delivery" , for the second, choose "bank transfer in advance" as the payment method.

In our webshop, you can choose from bank transfer in advance, credit card, and cash on delivery payment methods.

In this case, you will receive an email with the subject "Unsuccessful payment" from our system, which contains a detailed description of other payment methods you can switch to, or if you want to try the credit card payment again, you can do so via the link in the email. If you are really stuck, write to us (rendeles@curlmission.hu) or call us (+36205972855).

The invoice for your purchase is always sent electronically to the email address you provided.

Contact us at rendeles@curlmission.hu or +36205972855 and indicate your cancellation request. We will initiate the refund process through the Barion system, which takes 1-30 days. Please note that the refund is only possible to the same bank card from which the payment was made.

In the case of advance transfer, you have 3 days to transfer the amount. If the consideration for the invoice does not reach us within this time, your order will be cancelled and we will send a notification.

Yes, this is possible for both Foxpost and GLS home delivery.

The COD fee is the cost of the courier company's cash handling service, as you pay the order value to the courier company upon receipt, and the courier company then transfers it to us. The COD fee is not part of the shipping fee and only applies to customers ordering with cash on delivery.

In accordance with EU waste management directives, from July 2023, manufacturers and distributors in Hungary became responsible for the costs of circular waste management for certain products. This is called Extended Producer Responsibility (EPR). In short, it means that all materials that are recyclable will be processed by MOL's subsidiary (MOHU). We (the webshop) pay this fee. The payment of this fee is indicated on the invoice sent to you.

Yes, we currently ship to Austria, Romania, Slovakia, and Germany.

In case of a damaged package, ask the courier to record a report before you take delivery. If the contents of the package are not damaged, there is nothing further to do. If a product inside the package is damaged, please contact us within 24 hours of receipt at rendeles@curlmission.hu.

If you received your order incompletely, please notify us by email at rendeles@curlmission.hu. We will send the missing product at our own expense using the shipping method you previously selected.

If you are not at the specified address on the day and time of delivery, the courier service will try to arrange a new time with you for re-delivery. If delivery fails a second time, the package will be returned to us. In this case, please contact us at rendeles@curlmission.hu or +36205972855.

Yes, we provide free shipping for certain shipping methods within Hungary for orders over 20,000 HUF. You will see this during checkout when choosing a shipping method. Please note that if you choose Cash on Delivery, the COD fee must be paid regardless of the order value.

Yes, you can request it to any address, but if you chose Cash on Delivery, please ensure that the person receiving the package can pay for it upon delivery.

Each courier company will send information about the arrival of your package via email and/or SMS.

For orders to a Foxpost locker, here, and for GLS shipping here you can check where your package is at any given time. For MPL, you can check your package via the link in the email received from them.

If you do not take delivery of the ordered package and do not indicate your intent to withdraw within 14 days, you commit a breach of contract: you fall into delay according to Section 6:156 § (1) of the Civil Code (Ptk). This means that by not taking delivery, you have not fulfilled your contractual obligation (you did not accept performance), so we may claim the usual costs of storage and shipping costs (both ways) from you. After the package returns to us, we will try to notify you via email. Please note that in the case of uncollected COD orders, we may refuse the possibility of cash on delivery for your future orders. Further details can be found in the store's Terms and Conditions.

You can find tips and techniques in the blog posts under the "Blog" menu, as well as in our Instagram and Facebook posts.

If you are still not sure which product to choose, write us to info@curlmission.hu or contact us via Messenger/Instagram message and we will be happy to answer.

If you would like personalized advice, you can get detailed help in a free online meeting with our colleague at the following link: Free Online Consultation

If you want to stay up to date with all the latest information, subscribe to our newsletter and follow us on Facebook and Instagram.

If you see the "curly girl method friendly" logo in the top left corner next to the product photo, it means that the product you chose complies with CGM rules.

No. We consider it very important to only include products in our portfolio that are strictly cruelty-free.